At Maalibaba, we take pride in providing quality gardening products and services. Please review our policy below regarding returns, refunds, and exchanges.
📦 Returns
We accept returns under the following conditions:
✅ Eligible Items:
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Gardening tools and accessories
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Unused, unopened, and non-perishable items
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Must be returned within 7 days of delivery
❌ Non-Returnable Items:
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Live plants or seeds (due to perishability)
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Customized products or made-to-order items
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Items damaged due to misuse or improper care
📸 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Email us at [Your Email] within 24 hours of delivery
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Include photos of the item and packaging
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Our team will review and respond within 2 business days
If approved, we’ll offer a replacement, store credit, or refund.
💸 Refunds
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Refunds are processed to the original payment method within 7–10 business days
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Shipping charges are non-refundable, unless the return is due to our error
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Partial refunds may apply for items returned in used/damaged condition
🔁 Exchanges
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We only replace items if they are defective or damaged.
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Contact us to check availability of a replacement.
🚚 Return Shipping
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Customers are responsible for return shipping costs (unless due to our error).
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Use a trackable shipping method and retain the receipt.
📝 Note:
Maalibaba reserves the right to refuse returns that do not meet the conditions above.
📬 Need Help?
For any questions, please contact:
📧 [kamdhenunursery@gmail.com]
📞 [8690907382]
We’re happy to assist you!